Refund policy

We get it — sometimes the fit’s not right, sometimes things don’t go to plan. Here’s how we handle returns so you can shop with peace of mind.

Change of Mind

• Changed your mind? No stress. You’ve got 30 days from when your order lands to send it back.
• Gear must be unworn, unwashed, and still rocking the original tags.
• You’ll just need to cover the return shipping.

Wrong or Faulty Gear

• If we’ve accidentally sent the wrong item, or your gear showed up faulty, we’ll fix it.
• Shoot us an email at hello@lucidautoco.com with your order number + a quick photo of the issue within 7 days of delivery.
• We’ll cover return shipping and sort you out with either a replacement or a refund.

What Can’t Be Returned

Some things are final sale (for obvious reasons):

• Stickers
• Worn hats

Refunds

• Once your return makes it back to us and checks out, we’ll process your refund back to your original payment method.
• Give it 5–10 business days to show up in your account.
• Shipping costs aren’t refunded (unless it was our mistake).

Exchanges

Need a different size? Easy.

• Email us at hello@lucidautoco.com and we’ll swap it if we’ve got stock.
• If we don’t have your size, we’ll hook you up with a refund instead.

The Legal Stuff

Don’t worry — all of this sits on top of your rights under Australian Consumer Law. If something’s faulty or not as described, you’re always covered.